Privacy Policy and Terms of Service

Privacy Policy

Who we are
MSP Growth (“MSPG,” “we,” “our,” or “us”) is a U.S.‑based marketing agency that serves Managed Service Providers only. This Privacy Policy explains how we collect, use, and share information when you use our website, forms, scheduler, advertisements, or purchase the MSP Pipeline Triage™.

What we collect

Contact and business details: name, email, phone number, company, role, and website.
Inquiry and meeting info: your stated goals, notes you share, and time preferences.
Purchase info: product selected, amount paid, date. Our payment provider processes card data and does not store it on our behalf.
Technical data: IP address, device, pages viewed, and events such as form submissions and scheduler bookings.
Marketing data: UTM parameters, ad interactions, campaign identifiers.
Communications: emails and messages you send to us.

How we collect it

Directly from you via forms, checkout, email, or the scheduler.
Automatically through cookies and similar technologies.
From service providers, we use to run the site and schedule calls.

How we use information

To run the site, respond to inquiries, schedule meetings, and deliver purchases.
To process payments and send confirmations.
To improve our site, offers, and service quality.
To send service messages and, with your consent or as allowed by law, helpful marketing messages, you can opt out of at any time.
To comply with legal obligations and protect our rights.

Cookies and tracking

We use cookies and similar tech for site operations, analytics, and ad measurement. You can control cookies in your browser. If you block cookies, some features may not work as expected.

Sharing information

We share information with service providers who help us operate, such as website hosting, analytics, scheduler, payment processing, email, CRM, marketing automation, and ad platforms. Typical providers include Google Analytics, Calendly, Stripe or a similar processor, email and CRM software, and reporting tools. We do not sell personal information.

Data retention

We retain information only as long as necessary for the purposes above, to comply with legal requirements, resolve disputes, and enforce agreements. When no longer needed, we delete or de‑identify it.

Your choices and rights

Access, correct, or delete your information by contacting us.
Opt out of marketing emails anytime using the unsubscribe link.
If your U.S. state privacy law grants additional rights, you may request access, deletion, or correction. You may also request that we do not “sell” or “share” personal information for cross‑context ad purposes. We currently do not sell personal information.
If we deny a request as permitted by law, you may appeal by responding to our decision.

Security

We use reasonable technical and organizational measures to protect information. No security program is perfect.

Children

This site is not intended for children under 18, and we do not knowingly collect information from individuals under 18.

United States only

We serve U.S. businesses only, and our site is intended for U.S. visitors.

Contact

Questions about privacy: [email protected] or 888‑271‑9720.

Terms of Service

By using our website or purchasing MSP Pipeline Triage™, you agree to these Terms.

1) Who we serve

We work with U.S. Managed Service Providers. Services and pricing are designed for MSPs in the United States.

2) Offers and scope

MSP Pipeline Triage™

Two execution options:

DIY Workbook: You run the process using our workbook and checklists.
DFY: Express Triage – We run the process, deliver findings, and provide a 30-day plan.
The Triage follows three steps: Diagnose, Stabilize, Strategize.

Growth Engine
Ongoing monthly service with strategy, execution, and a live KPI dashboard. The initial term is six months, followed by month-to-month.

3) Pricing and payment

Triage prices are shown at checkout. Prices are tax‑inclusive. Payment is due in full by credit card at the time of purchase.

Growth Engine is billed monthly in advance per agreement.

4) Triage timelines and deliverables

DIY: We email your workbook after successful payment. Current version only.
DFY: We email the following steps and begin work. The 30‑day Triage window starts on the purchase date. We provide a final handoff meeting at the end.
A diagnosis and strategy summary is delivered within three business days of purchase for the DFY option. We then complete Stabilize and Strategize within the 30-day window.

5) Refunds, pauses, reschedules

Refunds: Requests must be made within 3 business days of purchase. After that, purchases are non‑refundable.
Pause: one pause allowed for up to 14 days if your team is delayed.
Reschedule: Please give 24 hours’ notice to reschedule meetings.

6) Triage credit and upgrades

Apply 100% of your Triage fee to the first month of a Growth Engine plan when you sign within 30 days of purchase. One credit per company. No stacking. No cash value. If the kickoff is delayed due to access or approvals, you must still sign within 30 days to retain the credit.

DIY to DFY upgrade: If you upgrade within 30 days, we will apply your DIY payment to the DFY upgrade.

7) Cooperation and access

You agree to provide timely information and reasonable access needed to perform DFY services. Delays in access or approvals can cause delays in deliverables. The Triage schedule still runs from the purchase date.

8) No guarantees

We do not guarantee specific rankings, traffic, cost per lead, or return on investment. Markets shift. Algorithms change. Competitors act. We ensure process, effort, and transparency, and we report on the metrics that matter: leads, meetings, pipeline, and Customer Acquisition Cost.

9) Results reporting

For Growth Engine, we include a monthly strategy meeting and a live KPI dashboard. We measure what matters and adjust based on evidence.

10) Intellectual property

Your pre‑existing materials remain yours.

Our pre‑existing methods, templates, and frameworks remain ours.

11) Confidentiality

We will keep your non‑public information confidential and use it only to deliver services or as required by law.

12) Acceptable use of the site

Do not misuse the site, attempt to hack, scrape without consent, or violate applicable laws.

13) Third‑party services

Our site and services may integrate with third‑party tools. Those tools have their own terms and privacy policies.

14) Disclaimers and limits

The site and services are provided “as is.” To the maximum extent allowed by law, MSP Growth is not liable for indirect or consequential damages. Our total liability for any claim relating to a paid Triage is limited to the amount you paid for that Triage. For monthly services, liability is limited to the fees paid in the thirty days before the event giving rise to the claim.

15) Governing law and disputes

These Terms are governed by U.S. law and the laws of the state where MSP Growth is headquartered. The venue for any dispute is in that state’s courts. Before filing, both sides agree to try to resolve issues informally in writing.

16) Changes to these Terms

If we change these Terms, we will update the “Last updated” date and post the new version here.

17) Contact

Questions about Terms: [email protected] or 888‑271‑9720.

Legal FAQ

Do you sell personal information?
No. We do not sell personal information. See the Privacy Policy for details.

How do refunds work for MSP Pipeline Triage™?
You may request a refund within 3 business days of purchase. After 3 business days, purchases are non‑refundable.

Does my Triage fee apply to the Growth Engine?
Yes. Apply 100% of your Triage fee to the first month of a Growth Engine plan when you sign within 30 days. One credit per company. No stacking. No cash value.

Can I upgrade from DIY to DFY?
Yes. Upgrade within 30 days and we apply your DIY payment to DFY.

Do you guarantee results?
No. We guarantee process, effort, and transparency. We report on leads, meetings, pipeline, and CAC.

Where do you operate?
United States only.